Banfield Pet Hospital

So nice and friendly, take great care with our baby

Horrible company that is more worried about their money than keeping your pet alive the tell you they don’t need you when you say you will leave them would suggest not letting them just take your money so you can lose your pet look at the lawsuits they have

Friendly, kind and caring staff!!!

Banfield doesn't care about pets. Banfield cares about going home on time. I had a sick pet that needed to be seen. I booked the last appointment slot of the day because I have a busy work schedule. When I showed up, they couldn't find my appointment. After looking through my phone, I realized that they had canceled it. I tried to explain the situation to Sidney, but she simply said, "Sorry, we're closing," and refused to honor the appointment. Your booking portal is extremely user-unfriendly. When you call, you often get a busy signal, and employees are unable to check availability or book appointments at other Banfield locations. You're essentially stuck calling each location individually or going back to the website and hoping for the best. I was incredibly disappointed that the staff was so willing to turn away a sick pet, particularly when I had booked an available appointment through their own system. I also found Sidney's overall demeanor to be rude, dismissive, and unprofessional. When you're dealing with a sick animal, you expect a veterinary hospital to show at least some degree of concern and willingness to help. Instead, the priority seemed to be closing on time rather than caring for a pet that needed medical attention.